Heart & Hazel care
A softer way to ask for help.
Whether it is a gift, order update, sizing question, or return request, send the details here and our care team will help you find the next step.
How to reach us
For the fastest reply, choose a support category and include your order number, product name, or gift deadline when it applies.
support@heartandhazel.comSupport guide
A few details help us move quickly.
Gifts
Tell us the occasion, delivery deadline, and whether you need help choosing a piece or writing a gift note.
Orders
Include your order number and the email used at checkout so we can look up tracking or delivery details.
Sizing
Share the product name and how you prefer your jewelry to fit. Photos or measurements can help for rings and bracelets.
Returns
Start a request within 30 days of delivery. Items should be unworn, with original tags and packaging where possible.